If you are experiencing difficulty after following this guide, please contact our Customer Service Toll Free - Phone 1-800-387-8643 or Fax 1-800-801-7772.
| PROBLEM |
POSSIBLE CAUSES |
CORRECTION |
Burner Will Not Light (Match or Ignitor)
OR
Burners Not Hot Enough
|
|
 |
Blocked venturi tubes |
 |
Cylinder or gas supply valve turned off |
|
Venturi tubes not properly seated over valve orifices |
|
Burner ports blocked |
|
| PROPANE BARBEQUES ONLY |
|
Low or out of propane |
|
Flow control device activated |
|
|
Regulator not fully tightened into cylinder |
| |
| NATURAL GAS ONLY |
|
Is fuel hose bent or kinked?
|
|
|
Clean out blockage |
|
Open cylinder or gas supply valve |
|
Ensure proper venturi assembly |
|
Clean / replace burner |
|
|
|
Refill cylinder |
|
Follow correct lighting procedure |
|
Perform leak test and correct leaks |
|
Tighten regulator fully (hand tight) into cylinder |
| |
| |
|
Straighten fuel hose |
|
Clean out blockage |
|
|
|
|
Partially blocked venturi tubes |
|
Excess cooking salts on burner |
|
Air shutter closed (side and rear rotisserie burner only) |
|
|
Clean out blockage
|
|
Clean burner
|
|
Open air shutter
|
|
Burner Lights With Match Not With Ignitor
(no spark)
|
|
|
Loose wire connection
|
|
Broken electrode ceramic |
|
Poor ground
|
|
Faulty Ignitor
|
|
ELECTRONIC IGNITION
|
|
Low or dead battery |
|
|
Check all connections are tight |
|
Replace |
|
Ensure collector box, burner and ignitor are assembled properly. |
|
Replace ignitor
|
| |
|
Replace battery |
|
|
Flame Blows Out/Down Through Base
|
|
|
High wind conditions |
| |
| |
| PROPANE BARBEQUES ONLY |
|
Propane low |
|
|
Relocate barbeque back towards wind |
| |
| |
| |
|
Refill cylinder |
|
|
Too Much Heat / Excessive Flare-up
|
|
|
Excessive fat in meat
|
|
Grease drain plugged
|
|
Cooking system clogged with grease
|
|
Cooking system not positioned correctly |
|
|
Trim meat / turn down burner controls and/or fuel supply. |
|
Clean casting base and burner |
|
Clean lava rocks, ceramic briquettes or tile, smart bars, heat distribution plate |
|
Position cooking system correctly |
|
|
Flames Under Heat Control Console
|
|
|
Blocked venturis |
|
|
Immediately shut off gas at source, allow grill to cool and clean out venturis. |
|
|
|
| PROPANE BARBEQUES ONLY |
|
This is not a defect or a hazard.
|
|
|
|
Temporary condition caused by high outside temperature and usually a full propane gas cylinder. |
|
|
|
|
Plugged, rusted, or leaking burner. |
|
|
Clean / replace burner. |
|
